FAQ's

How can I contact Green Haven?

You can email us at greenhaven950@gmail.com, where our customer support team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship orders from our international fulfillment partners to ensure efficient delivery and product availability.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 24 hours of placing your order.
Requests made after this time may not be possible once the order has been processed or shipped.

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

When will my order be processed?

Orders are processed Monday through Friday.
Please allow 2–5 business days for order processing. Orders are not processed or shipped on weekends or holidays.

How long will it take to receive my order?

Once shipped, orders typically arrive within 7–15 business days, depending on your location and local carrier performance.

Please note that delivery times may vary due to high demand, customs processing, or carrier delays.

What if I don’t receive my order?

If you do not receive your order within 30 days after it has shipped, you are eligible for a full refund. Please contact us at greenhaven950@gmail.com so we can assist you.

Will I be charged customs duties or taxes?

Prices displayed on our website are listed in USD and do not include customs duties or import taxes.
Any additional fees imposed by your local customs office are the responsibility of the customer. Green Haven is not responsible for delays caused by customs clearance.

For more information, please contact your local customs office.

How do I return an item?

We accept returns within 30 days of delivery.
To start a return, please email us at greenhaven950@gmail.com with your order number and reason for return. Our team will guide you through the process.

What if the item I received is damaged or incorrect?

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number and clear photos of the issue so we can resolve it quickly with a replacement or refund.

When will I receive my refund?

Refunds are issued to the original payment method once approved.
Please allow 7–10 business days for the refund to be processed by your bank or card provider after approval.

If you haven’t received your refund after this period, we recommend contacting your bank or payment provider directly.